Wednesday, September 29th (Day 1)

7:00 am - 4:00 pm

Exhibitor Registration

7:00 am - 8:00 pm

Attendee Registration

8:30 - 8:45 am

Celebrate the Heroes in the Cleaning and Restoration Industry Opening Session - Welcome and announcements
Master of Ceremony and Connections Events President, Craig Kersemeier

Keynote Address - Unlock the Hero Inside Yourself, Greg Mooers. With a background in electrical engineering, quantum physics & psychological evolution, Greg spent more than 15,000 hours in silent meditation during his eight years as a monk. During that time, he studied the lives of heroes like Gandhi, Einstein, Abe Lincoln and Martin Luther King and discovered the three skills they all possessed that allowed them to make powerful contributions to humanity. Greg trains people to master these same three skills, so everyone can have the clarity and confidence to make their own powerful contribution.

Break

Keynote Address - There's a Hero Inside of You! RU-DY, RU-DY, RU-DY - The Hero of Notre Dame, Daniel "Rudy" Ruettiger. Against all odds Daniel "Rudy" Ruettiger carved his name into history books as perhaps the most famous graduate of the University of Notre Dame. As fans cheered RU-DY, RU-DY, he sacked the quarterback on the only play of his college football career and is the only player in the school's history to be carried off the field on his teammates' shoulders. Today, he's one of the most popular speakers in the US.

Gold Sponsors Educational Events: 1:05 - 4:00 pm
PLEASE NOTE: Gold sponsor programs may be product specific. The presenters of these programs will use their product names and make their products available for the audience.

A. How to Keep Your Schedule FULL with a BUMPER CROP of High End, High Profit Clients! Howard Partridge, Phenomenal Products. Nothing happens in a business until a sale is made. A sale isn't made until the phone rings. The phone doesn't ring if you don't have enough seed in the ground. Discover how to plant the right seed to get the right plant. Learn the secrets of generating maximum fruit from your efforts. It doesn't matter whether your business is large or small, or whether you live in a small town or a big city. These are proven strategies that youÕll be able to implement the same day

B. Environmentally Friendly Cleaning: The light at the end of the tunnel is an "Environmental Freight Train ..." Are you on it? - Noel Frank and Frank Kinmonth, Chemspec. Learn why it pays to go "Green" in how you clean. What does Chemspec know that could mean thousands of dollars in increased revenue to your business? Every Professional Cleaner is looking for an edge, that way to differentiate their business from the competition. Adding Environmental Cleaning options can change your business.

C. Commercial Carpet Maintenance Program - Interlink Supply - Advanced Commercial Maintenance Programs - Rob Hanks, Doyle Bloss, Dave Hanks, and Tom Porter, Interlink Supply. 4-hour seminar designed for commercial cleaning professionals as well as companies who want to diversify further into the lucrative world of commercial maintenance and cleaning. It will focus on carpet cleaning, stone care and polishing, wood floor care, and drying solutions, and on understanding the different maintenance systems available, how to set up planned maintenance programs, and how to do commercial bidding on small and large jobs.

D. Maximize your skills, sales and profits in 2010! Sherman Guffy, ProChem System. To maximize your potential in 2010 you need more than advanced technical skills, you must be able to communicate the service to your client in a powerful way and you must price your service for maximum profits. This action packed session includes all three topics. Attendees may participate in sales role playing. Enter to win a give-away!

E. ICS and R&R present Connections to the Cleaning and Restoration Industry.  A high-powered lineup of respected columnists and contributors from ICS Cleaning Specialist and Restoration & Remediation:

Thursday, September 30th (Day 2)

7:00 - 8:20 am

CLEANING SECTION:

1. Floods, Emergency Response, Following the Standard of Care for the Industry by the Book - Dan Bernazzani, Dry Advise and Barry Costa, Aspire Educational Institute. Unique opportunity to actually experience the flood and follow the restoration process. We'll build a 2-story structure and flood it from the second story down. See all the tools in our tool bag and the latest technology for the water damage restoration industry.

11:45 am – 1:30 pm

7:00 am - 4:00 pm

Attendee Registration

8:15 – 9:00 am

1. Being a Water Damage Restorer is a Bad Business Plan: How to Separate Yourself from The Pack for Amazing Success - Jeremy Reets. Building a successful restoration company takes drive, determination, a lot of hard work and great direction ... away from the pack. There will be marketing, strategy and technical portions to this program. If you are in water restoration you will not want to miss this!

1. Amazing Lessons Learned by Teaching Applied Structural Drying - Kevin Fisher, Legend Brands. Kevin says he has one of the most amazing jobs in the world: Applied Structural Drying Instructor. After teaching the course over 110 times and meeting more than 2000 restoration and insurance industry professionals, there's been some amazing discoveries.

1. The Customer Comes Second - Bill Yeadon, Jon-Don. Too many companies make the statements "the customer is king" and "our employees are our most important asset." In most cases neither is true. If a company can attract, develop, and retain great people and realize they ARE the most important asset; customers will follow. This seminar tells you what people really value in a job.

2. The Evolution of SOA: Six Years Later - Werner Braun, President, Carpet and Rug Institute (CRI). It has been six years since CRI entered into the arena of testing and certifying cleaning equipment and products and while there have been a few hurdles along the way; the Seal of Approval (SOA) testing program is stronger today than ever. Join Werner Braun, as he talks about the newest additions to the program and how the program may evolve.

Keynote Address: Awaken the Hero - Aaron Huey. Part warrior, part poet, part heavy metal cheerleader, Aaron is an internationally known speaker and empowerment coach known as one of "The Bad Boys of Good." A walking example of a man living his true power and purpose, Aaron's "waaaay out of the box" techniques have helped thousands move through self-imposed obstacles and reach their desired levels of happiness and success.