We’ve all heard about the great customer service and amazing behind-the-scenes operations of Disney. Now it’s your chance to get an insider’s look at how they do it. Connections brings you an amazing presentation on “Quality Service” produced by the Disney Institute.

Walt Disney World® Resort has a longstanding reputation for incredible service and friendly employees. This is not magic, it is sound ideology consistently applied in business. This program is designed to help you improve your organization's quality service by immersing you in the successful Disney model. Through an interactive classroom session, our professional facilitator invites you to discover how to match your organization's service standards with successful delivery systems that consistently promote and ensure quality service. You will learn how to:

• Anticipate the needs, wants and emotions of your customers in order to exceed their service expectations.
• Bring “personality” to your organization by establishing a service theme and standards.
• Design a delivery system that focuses on the employees, environment and processes that enhance quality service.
• Create a service plan that integrates service standards and delivery systems that promote quality.

And, that’s just part of this year’s conference agenda! We’ll still have all of the bells and whistles of what's new in the cleaning and restoration industry. Additionally, this year you will experience specific sessions on branding yourself; creating company visions and missions - and how to implement them when you get back home; informative sales and marketing sessions with the industry’s leading trainers, and much more!

This year’s speakers and programs include:
The Disney Institute - “Quality Service Program”; David Sandusky, Your Personal Brand; Howard Partridge, Phenomenal Products; Howie Wolf, HW3 Consulting; Chris Taylor, Restoration Academy; Dane Gregory, 3D Corp.; Dan Bernazzani, Liberty Consulting; Chris Touchton, ITEL; Barry Costa, The Costa Group, Dan Westfall, Home Carpet Industries, and more!

Don’t miss this incredible networking and learning experience!

BRING THE WHOLE FAMILY!
The 2008 CONNECTIONS Conference and Exhibition will be held at the Hilton in the Walt Disney World Resort, in beautiful Lake Buena Vista, Florida! 2008 Conference attendees who stay at the Hilton in the Walt Disney World Resort will have access to ticket discounts for Disney Theme Parks and, each day one of the Disney Theme Parks opens an hour early or stays open up to an extra three hours, so conference attendees who stay at the Hilton have the opportunity to get extra time in the parks.